Marin
Wedding: 11/7/09
Rin was so nice from the very beginning. She helped us with the price and threw in some extra things as well! Very responsive and reasonable. I will keep my dress forever. Highly recommend!
tigerlily and pandalily
Wedding: 8/22/10
I stumbled into Rin's Bridal a month before my wedding, having major second thoughts about a cheapo discount dress I had already gotten for myself. When I explained my situation and my timeline, Rin didn't blink at all, and assured me that they would be able to find a dress for me. None of the other staff gave me too hard of a time about my timeline, and let me take a look through all of the sample gowns. Even though it was a Saturday, I had plenty of personal attention: the consultant patiently worked with me to find a dress that I was happy with, and even Rin started pulling dresses that she thought I might like. I ended up selecting a sample gown that I had already admired online, and when I expressed reservations about some of the organza unraveling, Rin whipped out a pair of scissors right in the dressing room and started showing how easy it would be trim the fabric panels to make the dress look like new. I got a reasonable discount on a current-season sample dress, plus a free sample belt (I had to spend a night fixing the beading, but it was worth it). I was very impressed by the two-week turnaround for alterations, too. The only criticism I might have is that one of the hooks for the bustle tore out of my dress when someone stepped on my dress while dancing at my wedding. Overall, I was fairly happy with the service I received, especially given the tight timeline.
sfgirl100106
Wedding: 10/1/06
I found my wedding dress here, and the sales staff was great. I think her name was "Wan", and she was an aboslute gem-she was able to steer me towards the types of dresses that would look good on my petite frame. Although the staff was exceptional, I gave the place 4 stars for service, because Rin's herself put a bit of a damper on my buying experience. I found the dress I wanted, at a great price. I got the final dress almost 2 months before the wedding, and saw that I really needed to lose weight-so I did-10lb! They were able to do last minute alterations, and the dress fit like a glove!
Alexis
Wedding: 7/26/08
At Rin's I got great personal attention. Though the shop is super crowded with dresses they do have an excellent selection. The lady who was helping me made excellent suggestions. If I found a dress anywhere else they promised to order it for me at a better price. I recommend Rin's to anyone.
saxygirljp
Wedding: 8/9/08
The cost of the dress was very affordable. But service kind of varied depends of the staff.
Denise
Wedding: 7/7/07
I appreciate that they have lots of variety of wedding dresses, typically different than what other dress shops have. However, the tailoring is the only thing I thought was ridiculously expensive. I bought my dress there because they are the only ones in the bay area that carry dresses by Stephen Yearick. This designer's dresses are gorgeous!
Trisha
Wedding: 9/3/05
I loved my dress and it was reasonably priced. The only thing I didn't like was that the sales people try to keep upselling you. They kept telling me how nice I looked and that I should buy this and that for my once in a lifetime event. They were helpful, but I could just see right through them that they were just saying those nice compliments just to make more money.
dlcsweetpea
Wedding: 7/11/07
I found my dress at a more expensive bridal shop and ordered it through Rin's. When I went back after it had been altered, it needed more alterations, which I was not charged for...great! Although, when I went there after the second alteration it was all wrapped and ready to go and I could not try it on and make sure I was happy with the fit. I am not pushy and I let it go and hoped for the best. The dress fit great and looked perfect, thank god.
Amy
Wedding: 8/1/04
Dress was delayed without sufficient reason. Fittings were last minute because of the delay. I think they convinced my to purchase a larger size than needed, then required alterations. In the end my dress was beautiful and just what I wanted, the experience caused me stress though.