Wine Country Bride

Great selection of dresses and organization of what was in stock. Loved that I could take my time and walk through the dresses to pick out what I would like. Great staff, great atmosphere, and I love the customer loyalty program option. Also loved that we could get all our tuxes through them as well made everything seamless when it came to picking up outfits.

We used Wine Country Bride for my wedding dress and alterations as well as the groom's party attire for my recent wedding in November. Lisa Maddock provided exceptional service for us, and made sure that any last minute adjustments were made and ready for our wedding day. In the end, the groom and groomsmen looked great, and my dress was perfect!

Beautiful dresses, beautiful floor and friendly staff! I bought my wedding dress there and ordered the entire bridal party attire there as well and everyone looked fabulous! Had such a wonderful experience!

To this date NOTHING has been resolved, after numerous phone calls and messages not one person has bothered to be in touch. I waited 3 months for some response or indication that this company cares about it's reputation and customers, so far in my experience they don't care. And this is the letter I wrote after my wedding was over and I came home from my honeymoon.October 29th 2011Dear Cirkl and David,Here you will find enclosed in this envelope a receipt for the outside alterations provided to me by "the other bridal shop", due to the damages of my gown by your shop, in the amount of sixty-five dollars, payable now.I am completely mortified by how this entire process came to fruition, and I will be hard pressed to suggest, recommend or even step foot in your shop ever again. I purchased a perfect gown, and left your shop angry, confused and filled with deep anxiety over a damaged gown, that had zero time left to be fixed. The gals you have running around in your store are clueless and ill equipped to handle anything more than answering phones and taking messages, even that was noted, as being a difficult task.As I stated to you on the phone, you lost a lot of business from me. From Tuxedo rentals, to bridesmaids dresses, and invitations. Your customer service in these areas fell nothing less than short of expectations, and we went elsewhere due to the treatment we received. The lack of attentiveness, customer service, poorly managed time schedules, poor communication, lack of urgency in the demeanor of the girls and lastly, the most important, the damage to my once perfect gown, left me speechless, and utterly disappointed. At one point I had the utmost faith in your company and all that was ruined, not only the above stated, but when I was subsequently blamed for the damage done to my dress. Appalling is the only way I can describe the way I felt that Monday when I saw the damaged, wrinkled and unkempt fashion my dress was given to me in. What also angers me about this entire fiasco was the level of disrespect I was given when the damage was noted. Leaving me to sit in your store while I anxiously awaited some sign that rescue was on the way to fix the problems. And so I sat and I sat. For almost an hour for someone to call and confirm they would be right there to fix the problem. However, that was not the case. I left your store so angry I could not speak, and shaking by the time I reached "the other bridal shop." How could you allow a bride to leave your store with a dress in the condition mine was given to me, without the oversight of a professional to ensure its perfection? This was purely inconceivable how this was handled.I know we discussed having my gown preserved as a way to "compensate" me for the troubles that were caused, however, as I look back on my wedding day and recall the way I felt when I received my gown, anxiety welled again in my heart and I looked at my once perfect gown and only saw the damage that had been done to it. No one else may have noticed the damage to my once perfect dress, but I sure did. I would appreciate correspondence from you upon receipt of this letter, so we may discuss further actions that may possibly rectify this situation.

If this letter helps another bride avoid this awful place, then my work is done. Read for yourself the letter I sent after my wedding was over, heard once from Lisa, and then never again. Left several messages and not one has been responded too. To this date NOTHING has been resolved, after numerous phone calls and messages not one person has bothered to be in touch. I waited 3 months for some response or indication that this company cares about it's reputation and customers, so far in my experience they don't care. And this is the letter I wrote after my wedding was over and I came home from my honeymoon.October 29th 2011Dear Cirkl and David,Here you will find enclosed in this envelope a receipt for the outside alterations provided to me by "the other bridal shop", due to the damages of my gown by your shop, in the amount of sixty-five dollars, payable now.I am completely mortified by how this entire process came to fruition, and I will be hard pressed to suggest, recommend or even step foot in your shop ever again. I purchased a perfect gown, and left your shop angry, confused and filled with deep anxiety over a damaged gown, that had zero time left to be fixed. The gals you have running around in your store are clueless and ill equipped to handle anything more than answering phones and taking messages, even that was noted, as being a difficult task.As I stated to you on the phone, you lost a lot of business from me. From Tuxedo rentals, to bridesmaids dresses, and invitations. Your customer service in these areas fell nothing less than short of expectations, and we went elsewhere due to the treatment we received. The lack of attentiveness, customer service, poorly managed time schedules, poor communication, lack of urgency in the demeanor of the girls and lastly, the most important, the damage to my once perfect gown, left me speechless, and utterly disappointed. At one point I had the utmost faith in your company and all that was ruined, not only the above stated, but when I was subsequently blamed for the damage done to my dress. Appalling is the only way I can describe the way I felt that Monday when I saw the damaged, wrinkled and unkempt fashion my dress was given to me in. What also angers me about this entire fiasco was the level of disrespect I was given when the damage was noted. Leaving me to sit in your store while I anxiously awaited some sign that rescue was on the way to fix the problems. And so I sat and I sat. For almost an hour for someone to call and confirm they would be right there to fix the problem. However, that was not the case. I left your store so angry I could not speak, and shaking by the time I reached "the other bridal shop." How could you allow a bride to leave your store with a dress in the condition mine was given to me, without the oversight of a professional to ensure its perfection? This was purely inconceivable how this was handled.I know we discussed having my gown preserved as a way to "compensate" me for the troubles that were caused, however, as I look back on my wedding day and recall the way I felt when I received my gown, anxiety welled again in my heart and I looked at my once perfect gown and only saw the damage that had been done to it. No one else may have noticed the damage to my once perfect dress, but I sure did. I would appreciate correspondence from you upon receipt of this letter, so we may discuss further actions that may possibly rectify this situation.

There is no doubt Wine Country Bride has the best selection in town. I personally had a great experience with my dress consultant, but overall was very skeptical. Two of my freinds, who bough their dresses with WCB months before me had horrific experiences. One of these friends was discussed her situation with them and they didn't even respond with a solution, making it difficult for me to trust them with my dress. There was no way I was going to stay for alterations or have my groom rent his tux from them. I bought my dress and ran! I do recommend this store for brides who are not a size 4 and who want to try on a lot of different styles. Just be wary of their communication. Be your own advocate. They are relatively new owners and I'm sure they will work out the kinks eventually.

I purchased my wedding dress at Wine Country Bride after searching every weekend for the perfect dress. Cirkl, the owner knew me by name by the time I finally found my dress. Velda was an awesome consultant, she is very knowledgable and patient which made my experience every time a pleasant one. My dress came in a month and a half early and Natasha did an amazing job altering my gown, she is very helpful with bussel suggestions and just made my dress fit perfect! My bridesmaids also purchased their dresses from here and all of them were happy with the color, length and even my one bridesmaid whom was 5 months pregnant at the fitting got the right size dress. My maid of honors dress came in without the extra length we ordered at the firting, and so Cirkl, the owner sent it back and rush order the dress with ectra length, and it arrived the week before my wedding. Overall, I would suggest Wine Ciuntry Bride for all your gown and dress needs.

From beginning to end, they brought out the best of our vision. They helped suggest vendors and all the dresses :) So worth walking in and checking out. Never a disappointment

Every time I went in, there was an issue. My first fitting the seamstress left before my appointment, had to be called back in, and was defiantly bitter she had to. No one should have this kind of dress experience. This was the ONLY part of my wedding that i was disappointed in. The dress itself is beautiful, the work was nice, but everything else was terrible.

Rating them right in the middle for a number of reasons. Let me start with the good... nice selection for bride, bridal party and groom. Cost for the items is good. Now the bad, lost notes, changed prices on things such as alterations and did not deliver in the time frame stated. One of the men in the bridal party had to come 3 individual times to get pants for his tuxedo! They also measured 3 of the bridesmaids wrong resulting in high cost in alterations! There is not a lot to chose from in Santa Rosa, and as I said the selection is good but the service is definitely lacking.

Wine Country Bridal has a large selection of bridal and bridal party apparel and accessories. I found my dream dress the first day there and it was reasonably priced. They also have a tuxedo gallery, but I chose to not go with the tuxedos only because I had groomsmen from out of town so it was easier to go through Men's Warehouse. The ladies that work there are fabulous and very helpful. I would recommend starting your wedding dress search at this location, who knows maybe you will find your dream dress "right off the bat" like I did.

For me, it was all about finding the right dress at the right price. I found a dress that I loved here and bought it off the rack for $200, so you can't beat that. We were there on a sale day and somehow no one even helped us. Then, when they figured out we were interested in something a saleswoman jumped in and tried to convince me to buy the dress I didn't want that was more expensive that she was going to get a commission off of. That really annoyed me. But I found the right dress. All the people that helped us with paperwork and billing were delightful, unlike the floor staff I encountered.

I went into Galleria Bridal with no intentions of buying. The woman who helped me was so helpful and professional and catereted to my every need. She helped me pick out the perfect dress. I gave them a 2 week time period to get my dress purchased and altered and they took care of it no problem!

I have never been so amazed as to this one stop shop for all my bridal needs. Everyone there was very personable, and professional! They stop at nothing to keep their customers happy!

I called all over California for a specific VENUS designer dress and only Galleria Bridal had it in stock! Not only did they have it in stock, but it was a size too big and they still sold it to me off the rack at a great discount! I could not have been happier!

I ended up buying my gown here. From my first visit they women were very attentative. They even helped me decide which gown best fit my figure. I tried on almost 30 different gowns and went back multiple times to try them on a second and third time. They put up with my indecisiveness each time! I very strongly recommend this shop to all brides! Also they have A HUGE selection!

I won a $250 gift certificate for a wedding dress as well as three free tux rentals from Galleria Bridal at a bridal fair, so this made it an obvious choice to go there for my wedding attire. However, I was very impressed with their selection of bridal gowns and the ladies who helped me try on the dresses were really wonderful. I ended up finding the perfect dress, which they shipped to me after I moved out of state. We were also very happy with the tuxes. The best thing about the tux shop is that they have everything in stock right there. Since our groomsmen had to send in their measurements from out of state and they turned out to not be reliable measurements, this was very helpful since one of the tuxes didn't fit but the groomsman was able to swap it out the day before the wedding without any problems. I highly recommed Galleria Bridal!

I am not sure if I would recomend getting a dress from here. The tuxes were great but there were some issues with the bridesmaid dresses that could have been taken care of, but they weren't.

I thought that everyone at Galleria was great! I was in there a lot because I had all my dresses, which included out of town bridemaids and out of state groomsmen to organize and each time I was in there everyone was really pleasent to deal with. It was also great to be able to get everything in one place rather than having to run all over for it. The place is generallly a little packed and since you can't make an appointment you have to wait so leave extra time. Also once you are ready to go you often have to wait at the front desk for an available, not on the phone sales person, other than that everything was great and I would certainly reccomend checking them out!

They were great for me (the bride) to deal with. But not so great for my bridsmaids.